Frequently Asked Questions:
What size prints should I order?
The 11x14 and 8x10 are the most popular sizes for nurseries and bedrooms while 5x7 is the most popular for bathrooms. Below are some helpful measurements in determining how much wall space you want your artwork to occupy.
Standard Mattress Widths:
→ Crib mattress is 52" long
→ Twin mattress is 38" long
→ Full mattress is 53" long
→ Queen mattress is 60" long
→ Cal King mattress is 72" long
→ King mattress is 76" long
When will I receive my prints?
For printed orders, processing takes 3 to 5 business days. This does not include shipping time. You have the option to choose priority shipping at checkout for 1-3 day delivery once shipped.
Can I purchase a custom sized print?
Yes, I am happy to speak with you about your interest in a custom size print. Please contact me via message or designsouthchs@gmail.com.
Do you accept returns?
Sorry, I do not accept returns. Each art piece is made to order. All sales are final. Please choose your art pieces wisely. Product exchanges are only available in the unlikely event you receive a product that is defective or in damaged condition.
What type of paper do you print on?
I print on Matte Fine Art Paper for true depth and range of colors. The combination used for matte coating break up reflections and glare, making viewing from all angles easy.
Without question, this is a truly unique paper that closely matches the brightest colors and sharpest details.
Can I purchase the high-resolution image so I can print it myself?
I am happy to speak with you about your interest in a printable version. Please contact me via message or by email at designsouthchs@gmail.com
Shipping
Processing Time
Orders take 3 - 5 business days for processing and printing.
After processing, your order will be shipped.
Domestic Shipping
Shipped via USPS after payment and processing.
Delivery typically takes 3 - 7 business days (tracking provided).
USPS delivery times can vary, especially around holidays.
Important: Please double-check your shipping address at checkout. Customers are responsible for purchasing shipping again if an incorrect address is provided.
International Shipping
Delivery can take up to 4 weeks.
Custom fees are the buyer's responsibility.
Contact me if your order hasn’t arrived within this time frame.
Digital Orders
No shipping needed for digital files—these are sent via email.
For alternate email delivery, provide the desired email in the "notes to seller" section during checkout.
Invitation files are deleted after 7 days—changes must be made within that period.
Returns & Exchange Policy
Damaged Items
If your order arrives damaged, I will resend it at no cost to you.
Please email a photo of the damage to designsouthchs [!at] gmail.com. within 24 hours of receiving the package.
Concerns with Your Order
For any issues, please contact me.
Since items are custom-made, exchanges and refunds are not offered.
Color Matching
To ensure colors match your decor, feel free to send photos for free color matching.
Use a computer to view colors accurately, as phone screens can distort the color appearance.
Digital Files
No refunds or exchanges on digital file purchases.
I send proofs for review to ensure accuracy before delivery.
